Fitbit Versa 3 won't charge

[melita2480]

My Fitbit versa 3 won't charge, is it the charger or the device.  

Moderator edit - updated subject for clarity

[alexthecat]

@melita2480 The Versa 3 was discontinued three years ago, so yours is at least that old. The rechargeable battery may be at the end of its lifespan. I would try troubleshooting the charger before giving up on it though, because the Versa 3 is a really nice watch.

Do all the pins on the charger have the same height? If not, the charger may be defective. You can buy a replacement on Amazon. If the pins look fine, try using a different charging block and a different electrical outlet.

[MarioSFitbit]

Hi @melita2480 and welcome to the forums. 

Thank you for your message. I'm sorry to hear that you are experiencing some issues regarding the charging of your Versa 3. 

Could you please try to restart your device as explained here: How do I restart my Fitbit device?

As explained by @alexthecat, (I appreciate the support always given) you can also verify the solutions explained in the following help article: Why isn't my Fitbit device's battery charging?

[Marzbarz12]

Since skins cells can build up and cause the pins to loose connection, you need to gently clean them with a pin or needle to remove the dirt. I just use a push pin. Clean well around the edges too. You should be able to connect well.  You can confirm a good connection by looking at the face of the fitbit versa to see that charging is in process.  I use the phone app to monitor the charging.  Usually gets to 100% with in an hour or two.

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Just to be clear, when I say to clean and remove the dirt it is from the back of the Fitbit Versa on connection points.  I do check to see if the connection site needs to be cleaned on my Versa 3 prior to each charge.  I went through the same issue and found that the cleaning actually took care of the lack of charge issue.