Versa 3 not syncing

[Michaela2368]

My Versa3 won’t sync since 9th October 2024… Mid of sync processing it stops with Error-Message that „minimum one of all apps can’t be synced, try again….“ I tried several times to sync and reset the device but no chance. By checking the apps I found out that the app „Termine“ hung-up in progress and can’t get stopped… how can the problem be solved??

 

 

 

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello, @Michaela2368. welcome to the Fitbit Community.

Thanks for letting me know about this situation in regards to the Versa 3 not syncing. I appreciate the steps you followed to get this improved.

I recommend you to remove the Versa 3 from the account and set it up once you've removed it. You can check more on how to do so here.

[Michaela2368]

Hi Chris,

thanks for your reply, but it’s not working… I removed the device from the Fitbit App and now it can’t be replaced.. I tried several times… what now? When I have to deinstall the App from the phone eather I will lose all documentation since starting tracking my sports.. right??

[Guy_]

Hi @Michaela2368 - your data is stored on the Fitbit servers for your account.

An attached (to your account) watch is only a means to allow the Fitbit app to use it for collecting more data.

Logout of the Fitbit App and restart the phone and watch (using the button) before trying to set it up.

Unfortunately release 4 of the Fitbit App that came out in September 2023 is plagued with syncing and other problems and you may need to wait for a different version before it will sync, or stay synced.

My Versa 3 is also having syncing and other problems due to bugs in the Fitbit App.