Versa 3 not tracking

[Gillyhart]

Hi my versa three has stopped tracking g heart rate zone mins and sleep ? The lights on the back of the watch have stopped also do I need a new watch ? 

[JohnnyRow]

Are you getting heart rate readings at all?
Does your calorie burn vary hour-to-hour, day-to-day?

[Gillyhart]

Hi no
It's really doing nothing
Have been active today and done 14000 steps so far and burnt 900 cals which is wrong


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[JohnnyRow]

I guess that first "no" was to not getting any heart rate readings.  That is the basic thing that zone minutes and sleep score and stages are based on.  Although I would think you might still get some sleep detected based just on being still, without getting sleep stages or score.  I don't know what would make heart rate tracking stop.  you could try a restart - that should never hurt.

If you get a red X, keep holding in the side button until you get the Fitbit logo even if it takes much longer than the 10 seconds.

[Gillyhart]

No heart rate
No zone mins
And calories way out

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