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Versa 3 recording walks when not wearing

yesterday

yesterday

My Versa 3 seems to be recording walks almost every hour of the day, even throughout the night when I am not wearing it. Anyone else facing this issue? Not sure how to fix it

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yesterday

yesterday

Hi @jia_chai15 and warm welcome to the Community. 

I appreciate your message regarding the step count accuracy of your Versa 3, and I'm sorry to hear that it seems to be recording steps even when you are not wearing it. 

May I suggest you to restart your device ? 

The restart doesn't delete your records, but it can help to prevent the inconvenience from happening again. Before considering other options, and if you still consider the steps are not accurate, please make sure that you've tried the restart procedure again as described in this article, then check if you continue to experience the same behavior. In the meantime, you can find more useful information about the accuracy of Fitbit devices and how to adjust your stride length and dominant hand settings here.

In addition, please confirm if you are using Mobile track. It is a service that allows you to count steps using your phone even if you forget to wear your Fitbit. You can "unpair" Mobile Track from your account.  On your Fitbit app, go to the upper left corner, on the phone and device icon. Click on your phone icon and choose "unpair".

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
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