I'm very upset with Fitbit. I have been a loyal user since 2016. I reported my Versa 3 online because the screen has gone blank (more of greyish brown than black) which I'm assuming is a screen bleed. I contacted supported and they took me through the steps of restarting which obviously wouldn't work because even if the logo turned on I wouldn't be able to see it. I was then told someone would email me with next steps. I subsequently received an email letting me know I wasn't eligible for a replacement. Mind you I had been looking for support in terms of what the issues were, whether it could be replaced etc but never got that. I only had my Versa 3 for about 8months when this happened.
I'm so disappointed in Fitbit, especially because I sent an email trying to seek clarity and never got a response. From 2016 with my first purchase of a Surge I was sold, I never considered any other brand because I thought Fitbit products performed well and I also appreciated the customer service. Now I'm devastated, I'm stuck with a Versa 3 that still 'world's but is useless to me because if I can't see the screen obviously I can't operate it. I now have to consider buying another device and I for the first time I'm having to consider other brands. I am so disappointed. Fitbit you need to do better considering your devices aren't cheap. I suppose it's time to shop for AmazFit or Garmin 🤷
