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Versa 3 screen came off

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‎07-14-2022 04:22 - last edited on ‎12-18-2022 17:47 by Fitbit Moderator

‎07-14-2022 04:22 - last edited on ‎12-18-2022 17:47 by Fitbit Moderator

The screen of my versa 3 has detached from the watch. I bought it online. Do I go to a jeweller / watch repair or someone else?

 

Moderator Edit: Clarified subject

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‎07-14-2022 07:16 - edited ‎11-20-2023 13:35

In response to DeEmerald

‎07-14-2022 07:16 - edited ‎11-20-2023 13:35

Hi there, @Razzaphillipd @DeEmerald. Welcome to the Community Forums. I'm sorry to hear about your Versa 3's screen. 

When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

Regarding to your inquiry, please note the screen cannot be replaceable and/or repaired. 

Before doing something to your watch, please review Availability or repair facilities/spare parts and Exclusions and Limitations. 

If you have any questions regarding what is covered under the warranty you can read more about it here fitbit.com/legal/returns-and-warranty.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎07-14-2022 05:28

‎07-14-2022 05:28

This happened to me this morning. Looks like the glue has failed. Maybe the hot weather. If you’re under guarantee I would approach FitBit first.

Best Answer

‎07-14-2022 07:16 - edited ‎11-20-2023 13:35

In response to DeEmerald

‎07-14-2022 07:16 - edited ‎11-20-2023 13:35

Hi there, @Razzaphillipd @DeEmerald. Welcome to the Community Forums. I'm sorry to hear about your Versa 3's screen. 

When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

Regarding to your inquiry, please note the screen cannot be replaceable and/or repaired. 

Before doing something to your watch, please review Availability or repair facilities/spare parts and Exclusions and Limitations. 

If you have any questions regarding what is covered under the warranty you can read more about it here fitbit.com/legal/returns-and-warranty.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer