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Versa 3 screen came off

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I have owned my versa 3 for a little bit more of a year and a half, I was so happy with it útil one day Just died, It wont charge, I cleaned it and one day Just started working, but suddenly when I tried to used it, it Just became aparte, I so sad and angey why this fitbit watches are so frágiles, even though they are for working out, swiming, sleeping everything. 

 

Moderator Edit: Clarified subject

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Hi there, @caroaguilarb. Thanks for stopping by in the Community Forums and trying to troubleshoot the prior issue with your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

As for the screen that came off, note when a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors. Please note the screen cannot be replaceable and/or repaired. 

If you have any questions regarding what is covered under the warranty you can read more about it here fitbit.com/legal/returns-and-warranty.

Before doing something to your watch, please review the section Availability or repair facilities/spare parts  and Exclusions and Limitations from the link I've shared above.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Hi there, @caroaguilarb. Thanks for stopping by in the Community Forums and trying to troubleshoot the prior issue with your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

As for the screen that came off, note when a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors. Please note the screen cannot be replaceable and/or repaired. 

If you have any questions regarding what is covered under the warranty you can read more about it here fitbit.com/legal/returns-and-warranty.

Before doing something to your watch, please review the section Availability or repair facilities/spare parts  and Exclusions and Limitations from the link I've shared above.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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