Versa 3 screen came off

[Pao88]

Hello,

I love Fitbit and have been using purchased various trackers/watches over the years and have always been satisfied with their quality.

However, the top of my Versa 3 randomly came off while I was watching TV. I treat my Fitbit with much care, and due to a demanding job I don't have time to exercise -- so no sweat/humidity/etc. I have read the posts and it seems that this issue is affecting several users. 

I am aware that the response I'll get will suggest to get in touch with customer support, BUT I bought my Versa 3 in Nov 2020 meaning that the 1 yr warranty has come to an end. 

I used to be more active with my previous Fitbit trackers/watches and they lasted 4+ yrs -- never experienced a hardware issue. These Fitbits are expensive and I can't be buying one every year or so. The sad part is that I bought 2 additional Versa 3 as gifts for my parents a few months ago and now I'm fearing this will happen to them right after their warranty expires.  

Any suggestions?

Thank you

Moderator Edit: Clarified subject

[Julia_G]

Hi, @Pao88 , unfortunately the Community cannot really help with physical damage to your Fitbit, but it is always worth getting in touch with Customer Support to see if they can help.  You can get in touch with them here