help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 screen came off

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-23-2022 09:31 - last edited on ‎12-18-2022 19:55 by

‎05-23-2022 09:31 - last edited on ‎12-18-2022 19:55 by

Does anyone have a. Issue where the face comes off the device. It still connect with a ribbon cable and still work but face separates from device. About 2 year Fitbit user and this is the 2nd device happened to. Also happens with my mom’s versa. Cannot even get replace because warranty expires.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎05-23-2022 12:57 - edited ‎11-14-2023 11:06

‎05-23-2022 12:57 - edited ‎11-14-2023 11:06

Hi there, @StephHon. Welcome to the Community Forums. I'm sorry to hear about your Fitbit devices. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Regarding to your inquiry, please note the screen cannot be replaceable and/or repaired. 

Before doing something to your watch, please review Availability or repair facilities/spare parts and Exclusions and Limitations. 

If you have any questions regarding what is covered under the warranty you can read more about it here fitbit.com/legal/returns-and-warranty.

If you have any further questions or concerns regarding the outcome of your case, please feel free to reach out to our Support Team once again so they can clarify any doubt.

See you around! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
1 REPLY 1

‎05-23-2022 12:57 - edited ‎11-14-2023 11:06

‎05-23-2022 12:57 - edited ‎11-14-2023 11:06

Hi there, @StephHon. Welcome to the Community Forums. I'm sorry to hear about your Fitbit devices. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Regarding to your inquiry, please note the screen cannot be replaceable and/or repaired. 

Before doing something to your watch, please review Availability or repair facilities/spare parts and Exclusions and Limitations. 

If you have any questions regarding what is covered under the warranty you can read more about it here fitbit.com/legal/returns-and-warranty.

If you have any further questions or concerns regarding the outcome of your case, please feel free to reach out to our Support Team once again so they can clarify any doubt.

See you around! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer