Versa 3 notifications not working

[Jlovestocreate-]

My fit bit Versa charge 3 isn't giving me notifications when I receive messages etc.  I have a Huawei P20 Pro android phone.  I have been through to chat, but it appears they cannot resolve the issue, just asking me to read an article.  I have tried restarting phone and fit bit, tested message but to no avail.  It is really frustrating as it did work before and now it doesn't.  Please can anyone offer me any help or advice.  Thank you. 

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community, @Jlovestocreate-.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 3 before contacting us.

Our team is aware of this issue with notifications and is working to identify a resolution as quickly as possible. We're sorry for any trouble this situation could have caused to you. We appreciate your patience and look forward to getting you back on track.

In the meantime, some users have had success after following the next steps:

- Uninstall and reinstall the Fitbit app

- On your phone, open the Settings app > Apps and notifications > Apps, give all the permissions to the app
- Tap Fitbit > Battery > Launch (manages if the app is running in the background) - tap the 3 dots at the top right corner - Manage manually (here is the list of all the apps on the phone) - on the Fitbit app icon, check the 3 boxes Manage automatically, Secondary launch, and Run in background.

- Reboot your phone and restart your Versa 3.

Have a nice day.

[Jlovestocreate-]

Thank you so much for your advice in order to get my notifications back on my versa charge 3.  I did what you said uninstalled the fit bit app, reinstalled, then restarted phone and fit bit, now working perfectly. 

[EdsonFitbit]

Thanks for your response, @Jlovestocreate-.

I'm glad to hear that you've resolve the issue with your notifications.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.