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Versa 3 screen came off

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‎06-08-2022 05:33 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

‎06-08-2022 05:33 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

This is the 2nd time while being in Jamaica that the face of my Fitbit has came unglued. Now they not working. Both have had less than a year Fitbit versus2 and versus3

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-08-2022 13:18

‎06-08-2022 13:18

I have the same issue with a Versa 3, less than six months old.  Cannot get anyone to answer what to do.  I have not been able to get through on the chat line, nor on the phone.  Very distressing.  No knowledge of the next steps I should take.

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‎06-10-2022 09:08 - edited ‎11-16-2023 02:20

In response to cmm2017

‎06-10-2022 09:08 - edited ‎11-16-2023 02:20

Hi there, @carmal_KF. Welcome to the Community Forums. I'm sorry to hear about your Versa 3. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. We hope your issue is solved soon. 

@cmm2017 Welcome on board! We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you managed to get in touch with our team and they've already assisted you. If you have any questions or concerns regarding the outcome of your case, please feel free to contact them back. 

See you around!

Maria | Community Moderator, Fitbit


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‎06-10-2022 12:13

In response to MarreFitbit

‎06-10-2022 12:13

I’m still here in Jamaica and I can’t call but I’m able to chat. Now the screen is dark. Very unhappy with this happening with the last two Fitbit 

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