Versa 3 screen came off

[Lagretac]

 I'm now on my second fitbit that is broke. I'm shopping around because i don't even know if i want to purchase a third fitbit! So upset

Moderator Edit: Clarified subject

[clairec58]

This has just happened to me as well. 18 months old so not in warranty, I can't believe Fitbit are selling expensive items which last 18 months before they literally fall apart. I now have my screen stuck on with sellotape which isn't the best to be honest but holds it in place, for now.

I think i may have to buy a garmin...

[MarreFitbit]

Hi there, @Lagretac. Welcome to the Community Forums. Hello, @clairec58. Thanks for stopping by. We‘re taking your comments and sentiments in regards to our products and services into consideration.

When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors. Nevertheless, please note the screen cannot be replaceable and/or repaired. 

Before doing something to your watch, please review Availability or repair facilities/spare parts and Exclusions and Limitations. 

If you have any questions regarding what is covered under the warranty you can read more about it here fitbit.com/legal/returns-and-warranty.

[Lagretac]

My verse 3 is about 14 months old. They gave my a 35% off my next watch but
I still will spend about 200 dollars which is not fair. I would've been
happy if they just fixed the watch. I been looking at the Sumsung
watches.🤔🤔

[MarreFitbit]

@Lagretac Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

If you have any further questions or concerns regarding the outcome of your case, please feel free to contact our team directly. 

Thanks for your understanding. See you around! 

[Lagretac]

First of all don't message me anything and end it with PERIOD!!! I was
voicing my frustration being that this is my SECOND FITBIT. I don't care
about no dam discount i want what i already paid for to work properly.
Thank you