Versa 3 screen got damaged

[Pankaj_sql]

With hand movement there was a little hit on the watch corner and my new Versa 3 watch screen corner and front damaged. My 20 thousand rupees goes in water as you can't replace the screen. Company is not ready to replace the watch. Is this watch worth to buy .. even 5 thousand rupees watch will be more stronger. I urge fit bit to replace the watch as it's under warranty.

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Pankaj_sql  accidental damage is not covered by warranty. Click to read the warranty details. 

[MarreFitbit]

Hi there, @Pankaj_sql. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

If you have any further questions or concerns regarding the outcome of your case, please feel free to reach out to our Support Team once again so they can clarify any doubt.

Thanks for your understanding. 

[Pankaj_sql]

Replace the watch screen and I will pay the charges. This watch is also under warranty. If you won't replace the screen then what I will do of this watch.

Is Fit bit creating such a low quality watch that it won't sustain even small jerk? So fir bit is making people fool selling low quality watch in 300$ USD and giving not even 20$ USD watch.

Either replace the watch or fix by replacing the screen else I am going to run a negative campaign against Fit bit company.

Even I urge all the community members here to think once before buying next Fit bit watch or any product of this company.

Update: I am ready to pay let me know where I have to go to fix this crack screen?

Moderator Edit: Merged posts

[MarreFitbit]

@Pankaj_sql I totally understand where your concern is coming from. 

As suggested above, please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.