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Versa 3 screen is blank

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‎10-26-2023 05:31 - last edited on ‎10-26-2023 06:53 by Fitbit Moderator

‎10-26-2023 05:31 - last edited on ‎10-26-2023 06:53 by Fitbit Moderator

This morning, watch battery was low, put on charger. Was not charging properly. Have colour watch display without data. When I swipe to right or left. I may see icons or not, but there is no data behind them. Went to help desk and they recommended changing watch face. Did it 10 different watch faces with same results. Very frustrated. Hope someone can help. I can't even go into settings, because there is no information there just lines.

Moderator Edit: Clarified subject

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‎10-26-2023 07:56

‎10-26-2023 07:56

Hi there, @Jano55. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issue with your Versa 3. I understand why you're feeling frustrated.

If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. You already have a ticket open with them so it will be easier to follow up.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Thanks for your understanding. 

Maria | Community Moderator, Fitbit


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‎10-26-2023 10:45

In response to MarreFitbit

‎10-26-2023 10:45

Hi, watch is not working at all, I was hoping to do a factory reset to help clear up the issue. Very disappointed that the watch is only a year old. My husband has same watch with no issues. I was hoping for a bit more assistance in this matter. Trying me just to change clock face is not help.

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