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Versa 3 screen is coming off

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‎06-11-2022 03:59 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

‎06-11-2022 03:59 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

My Versa 3 is almost a year old and the screen is falling off now. What are my options to repair it? It is not under warranty. 

 

Moderator Edit: Clarified subject

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‎06-11-2022 04:05 - edited ‎11-16-2023 02:19

‎06-11-2022 04:05 - edited ‎11-16-2023 02:19

Hi there, @DT_14. Welcome to the Community Forums. I'm sorry to hear about your Versa 3. 

Regarding to your inquiry, please note the screen cannot be replaceable and/or repaired. 

Before doing something to your watch, please review Availability or repair facilities/spare parts and Exclusions and Limitations. 

If you have any questions regarding what is covered under the warranty you can read more about it here fitbit.com/legal/returns-and-warranty.

I've seen you tried reaching out to our Support Team but your chat got disconnected. Click here to get connected once again.

We hope your issue is solved soon!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-11-2022 04:05 - edited ‎11-16-2023 02:19

‎06-11-2022 04:05 - edited ‎11-16-2023 02:19

Hi there, @DT_14. Welcome to the Community Forums. I'm sorry to hear about your Versa 3. 

Regarding to your inquiry, please note the screen cannot be replaceable and/or repaired. 

Before doing something to your watch, please review Availability or repair facilities/spare parts and Exclusions and Limitations. 

If you have any questions regarding what is covered under the warranty you can read more about it here fitbit.com/legal/returns-and-warranty.

I've seen you tried reaching out to our Support Team but your chat got disconnected. Click here to get connected once again.

We hope your issue is solved soon!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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