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Versa 3 screen is freezing

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‎05-09-2022 07:48 - last edited on ‎12-18-2022 19:58 by

‎05-09-2022 07:48 - last edited on ‎12-18-2022 19:58 by

Hi, my fitbit Versa 3 freezes when I try to end an exercise. I've tried restarting it numerous times but the same issue occurs. I've tried to do a factory reset but whenever I click on settings it shows a blank screen. Appreciate any advice on how else I can perform a factory reset. Thanks.

 

Moderator Edit: Clarified subject

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‎05-10-2022 07:19 - edited ‎11-03-2023 11:59

‎05-10-2022 07:19 - edited ‎11-03-2023 11:59

Hi there, @TLTang. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-10-2022 07:19 - edited ‎11-03-2023 11:59

‎05-10-2022 07:19 - edited ‎11-03-2023 11:59

Hi there, @TLTang. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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