Versa 3 screen not responding

[DrPurabi]

Hi,

My versa 3 screen stopped responding to my touch commands. I did reset multiple times by long pressing side button. But not working the screen. I can only see the time, but cant do anything in practical to command.

i am using for 2.5 years continuously. Is my versa coming to an end?

[EstuardoFitbit]

Hey there @DrPurabi, welcome to this great community. 

I really appreciate all the steps that you have already tried to solve the screen issue that has your Versa 2. 

Since the restart didn't work, now you can try to change the clock face. Please follow the steps described here: How do I change the clock face on my Fitbit device?

[DrPurabi]

Hi

I already changed the clock face to the default one. Did not work. Now my versa screen 3 screen doesnot respond at all and i can not change the clock face any more. The watch doesn’t awake even after lifting my wrist. I can see the time but do nothing else. 

[EstuardoFitbit]

Hey there @DrPurabi, welcome to the Fitbit Community. 

Considering this situation and since my previous recommendation hasn't worked, I would like to move on to the next step. In this case you will need to perform a full system reset.

Try doing the following:

• Hold the button for about 8 seconds until the screen turns off.
• After the screen turns off, you will feel a short vibration.
• When you feel the vibration, release the button and immediately press and hold the button again.
• Wait until the blue logo appears and then disappears.
• Immediately release the button and then press and hold it again immediately, until you feel one more vibration.
• After you feel the vibration, release the button.
• This vibration indicates that they have started the factory reset.

Once the Fitbit logo appears, the Fitbit device displays the image with the phone icon and the setup indicator. Set up your watch again by following the instructions at: How do I set up my Fitbit device?