help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 - screen not working correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-17-2022 14:12 - last edited on ‎12-18-2022 20:05 by Fitbit Moderator

‎04-17-2022 14:12 - last edited on ‎12-18-2022 20:05 by Fitbit Moderator

My replacement Versa 3 is having some serious issues with the screen.

 

I have to have "alway on display" active in order to view the screen as the screen wake up activates the Wallet.

 

I have a video of this in action, but I can't seem to post/attach videos here. 

 

It's also having charging and step tracking issues.

This is my SECOND Versa 3 as there were different issues with the first.

 

How can I get a refund, I am seriously sick of dealing with this versa and most definitely do not want to have to send it away, yet again and accept yet another replacement. 

Best Answer
Labels:
2 REPLIES 2

‎04-17-2022 19:50

‎04-17-2022 19:50

Thank you for visiting the Fitbit Community, @Chezawolf.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 3. Thank you for the information provided.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer

‎04-18-2022 02:53

In response to EdsonFitbit

‎04-18-2022 02:53

I have tried contacting via other means (twitter) as there is no email and chat is not the best option while trying to work.

I have not received a reply. 

Best Answer
0 Votes