Versa 3 screen popped off

[Difnhrjsibxbs]

The screen has popped off of my Versa 3. Where can I send it for repair? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Difnhrjsibxbs. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear about your Versa 3 screen. We'll do our best to help you with this.

I've seen you contacted our Support Team after posting here and they're now helping you with this. To properly address your concern, please note this kind of inquiries is handled with our Customer Support based on our Warranty Policies. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

[Difnhrjsibxbs]

Can you please direct me to this support ticket that has been opened? I tried to contact support via chat after I posted here, but nobody responded. 

[Difnhrjsibxbs · Accepted solution]

Disregard my last reply. I have contacted support after reading your reply, and Salome opened a ticket for me. They said the only previous support ticket was from the issue that my Versa 3 wasn't turning on. I'm not certain whether you thought this issue was directly related to the past issue from a few years ago or if you simply saw a support ticket in my account and couldn't be bothered to attempt to help me with this issue.