help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 screen stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-28-2023 02:15 - last edited on ‎09-28-2023 04:50 by Fitbit Moderator

‎09-28-2023 02:15 - last edited on ‎09-28-2023 04:50 by Fitbit Moderator

Hi, my Versa 3 Smartwatch screen stopped working 12 months after purchase. Initially lots of random lines across the screen, tried all the re-starts and re-sets following advice on here but nothing has worked, it's completely dead. I think it should be under warranty (2 years in UK / EU?). But I get stuck in a vortex on the website trying to figure out how to get a returns authorisation? Hoping someone can help with this thanks! Ellie 🙂

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎09-28-2023 04:51 - edited ‎09-28-2023 04:51

‎09-28-2023 04:51 - edited ‎09-28-2023 04:51

Hi there, @EllieJane. Welcome to the Fitbit Community Forums. Thanks for taking the time to troubleshoot the issue with your Versa 3 before reaching out.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

We hope to get you back on track soon. 🙂

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes