help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 screen unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-16-2023 03:51 - last edited on ‎08-16-2023 11:09 by Fitbit Moderator

‎08-16-2023 03:51 - last edited on ‎08-16-2023 11:09 by Fitbit Moderator

My versa 3 is not swiping on the screen. I have re set and done hard reset while it is on the charger. I have also changed the clock face and still no luck. Any other suggestions??

 

 

Moderator Edit: Clarified Subject 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-16-2023 06:43

‎08-16-2023 06:43

Hi @Vsilva84 - unfortunately if a factory reset did not resolve it the watch may be damaged, possibly from water in it, you could try drying it out in a bag of rice for a few days but if the damage has been done it won't help, but the only way is to try.

If there are other symptoms, like sudden short battery life, it would confirm a fault, and if it gets hot while charging stop immediately.

Author | ch, passion for improvement.

Best Answer
0 Votes