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Versa 3 screen won't respond

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‎03-08-2022 22:12 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

‎03-08-2022 22:12 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

Face screen has a circle for the clock in pink.  
have no idea how it changed or how to get the time back 

 

Moderator Edit: Clarified subject

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‎03-10-2022 05:39 - edited ‎06-10-2023 10:39

In response to ZENPIT

‎03-10-2022 05:39 - edited ‎06-10-2023 10:39

Hi there, @AnneChek. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

I've seen you reached out to our Support Team after posting here and they've already assisted you. If you still need help, please feel free to contact our team back. 

Hello, @ZENPIT. Welcome on board. Thanks for the details in your post. I understand where your concern is coming from. 

Please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎03-08-2022 22:45

‎03-08-2022 22:45

I just have black and white face with no response from device. Can't sync or get into any settings. Was OK when I woke up but put the device on charge an now is non responsive

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‎03-10-2022 05:39 - edited ‎06-10-2023 10:39

In response to ZENPIT

‎03-10-2022 05:39 - edited ‎06-10-2023 10:39

Hi there, @AnneChek. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

I've seen you reached out to our Support Team after posting here and they've already assisted you. If you still need help, please feel free to contact our team back. 

Hello, @ZENPIT. Welcome on board. Thanks for the details in your post. I understand where your concern is coming from. 

Please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes