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Versa 3 screen won't respond

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‎04-20-2022 08:53 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

‎04-20-2022 08:53 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

It won't restart and the touchscreen isn't working

 

Moderator Edit: Clarified subject

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‎04-21-2022 07:29 - edited ‎12-31-2023 07:59

In response to Guy_

‎04-21-2022 07:29 - edited ‎12-31-2023 07:59

Hi there, @Eilish.c. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I agree with @Guy_. Have you checked that?

Nevertheless, if you haven't done so yet, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎04-20-2022 10:21

‎04-20-2022 10:21

Hi @Eilish.c  - this could just mean it needs charging or isn't charging if double tapping the screen does nothing ,

Check the links and issues in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Author | ch, passion for improvement.

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0 Votes

‎04-21-2022 07:29 - edited ‎12-31-2023 07:59

In response to Guy_

‎04-21-2022 07:29 - edited ‎12-31-2023 07:59

Hi there, @Eilish.c. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I agree with @Guy_. Have you checked that?

Nevertheless, if you haven't done so yet, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer