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Versa 3 screen won't respond

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‎07-01-2022 04:46 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

‎07-01-2022 04:46 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

My versa turned black and then stays lit in a position with 4 apps and can't turn off the display or change anything. It is not synching... What to do?

 

Moderator Edit: Clarified subject

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‎07-02-2022 05:41 - edited ‎11-16-2023 04:25

In response to Guy_

‎07-02-2022 05:41 - edited ‎11-16-2023 04:25

Hi there, @marilin60. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3. 

As @Guy_ has suggested, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-01-2022 06:22

‎07-01-2022 06:22

Hi @marilin60 - if you can try and restart it by holding the button till it blanks and it vibrates and the logo appears.

Author | ch, passion for improvement.

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‎07-02-2022 05:41 - edited ‎11-16-2023 04:25

In response to Guy_

‎07-02-2022 05:41 - edited ‎11-16-2023 04:25

Hi there, @marilin60. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3. 

As @Guy_ has suggested, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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