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Versa 3 screen won't respond

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‎08-28-2022 12:12 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

‎08-28-2022 12:12 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

Hi please help my Fitbit will not scroll across or up and down, have reset it and changed the face screen but still won’t work also has a blue line all around the screen… Fitbit not damaged it’s just stopped working any advise please????

 

 

Moderator Edit: Clarified subject

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‎09-01-2022 14:59 - edited ‎07-15-2023 05:03

In response to NellyG

‎09-01-2022 14:59 - edited ‎07-15-2023 05:03

Hi there, @Melwilko. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

Since you've exhausted all steps we could've provided here in the forums, as @NellyG has advised, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Nevertheless, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device? and if the restart doesn't work, you've also tried to change your clock face as instructed here. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎08-29-2022 05:53

‎08-29-2022 05:53

Hi @Melwilko  I think you'd be best to contact Fitbit Support  and hopefully they will be able to help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-01-2022 14:59 - edited ‎07-15-2023 05:03

In response to NellyG

‎09-01-2022 14:59 - edited ‎07-15-2023 05:03

Hi there, @Melwilko. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

Since you've exhausted all steps we could've provided here in the forums, as @NellyG has advised, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Nevertheless, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device? and if the restart doesn't work, you've also tried to change your clock face as instructed here. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes