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Versa 3 screen won't respond

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‎07-30-2022 04:59 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

‎07-30-2022 04:59 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

Yesterday my screen went red and then 2 white lines were down the middle of it. I tried holding in the button to restart it but all that did was make the screen go blank and now it won’t turn on at all.

advice online said to unsync and resync but because the screen is blank I can’t resync it.
( I know it’s common advice but I can’t change the clock face because it isn’t synced) 

 

Moderator Edit: Clarified subject

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‎07-30-2022 05:12 - edited ‎11-16-2023 11:16

‎07-30-2022 05:12 - edited ‎11-16-2023 11:16

Hi there, @unah. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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