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Versa 3 screen won't respond

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‎08-30-2022 15:48 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

‎08-30-2022 15:48 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

I charged my Fitbit last night. I now have a turquoise circle with a turquoise check mark in it. I can't get my Fitbit to go back to any menu at all. It is stuck with this on the screen. I can't get any of my menus or time screens to come up. 

 

Moderator Edit: Clarified subject

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‎09-01-2022 05:04 - edited ‎07-15-2023 05:12

In response to Karen_FL

‎09-01-2022 05:04 - edited ‎07-15-2023 05:12

Hi there, @Karen_FL. Welcome to the Community Forums. I'm glad to hear you managed to solve the issue with your Versa 3. @LZeeW Thanks for your help and moving the post to the correct board! 

If you experience any of the following issues in the future and you've checked your settings, restart your device:

  • Won't sync
  • Won't respond to taps, swipes, or button press
  • Won't track steps or other data
  • Won't show notifications or reminders

Restarting your device turns it off and on without deleting any activity data. For more information, see How do I restart my Fitbit device? 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎08-31-2022 05:27

‎08-31-2022 05:27

Hello @Karen_FL and welcome to the Community.  You posted this in the Versa 4 forum, but it hasn't been released yet.  What model Fitbit do you use?  You post can get moved to the appropriate forum.

 

In the meantime, you can contact Support for more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎08-31-2022 15:31

In response to LZeeW

‎08-31-2022 15:31

Never mind! I resolved it by pressing the side button on my screen.

Thank you!

Sent from my iPhone
Best Answer

‎09-01-2022 05:04 - edited ‎07-15-2023 05:12

In response to Karen_FL

‎09-01-2022 05:04 - edited ‎07-15-2023 05:12

Hi there, @Karen_FL. Welcome to the Community Forums. I'm glad to hear you managed to solve the issue with your Versa 3. @LZeeW Thanks for your help and moving the post to the correct board! 

If you experience any of the following issues in the future and you've checked your settings, restart your device:

  • Won't sync
  • Won't respond to taps, swipes, or button press
  • Won't track steps or other data
  • Won't show notifications or reminders

Restarting your device turns it off and on without deleting any activity data. For more information, see How do I restart my Fitbit device? 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes