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Versa 3 screen won't swipe

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‎02-08-2022 07:29 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-08-2022 07:29 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

My screen will no longer work. I try taking very good care of it. It will let me tap it to come on but will not Swipe to check my steps or activities. I can't even turn it off. It's not a PIN issue because I checked that. I can't even tap the numbers to enter a PIN. 

 

Moderator Edit: Clarified subject

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‎02-10-2022 05:59 - edited ‎08-23-2024 11:03

In response to Guy_

‎02-10-2022 05:59 - edited ‎08-23-2024 11:03

Hi there, @MKKay90. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please restart your Versa Lite as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-08-2022 21:24

‎02-08-2022 21:24

Hi @MKKay90 - first step would be to restart the watch - How do I restart my Fitbit device? 

Author | ch, passion for improvement.

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‎02-10-2022 05:59 - edited ‎08-23-2024 11:03

In response to Guy_

‎02-10-2022 05:59 - edited ‎08-23-2024 11:03

Hi there, @MKKay90. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please restart your Versa Lite as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-29-2022 14:54

‎10-29-2022 14:54

Hi,

 

I went through the same thing yesterday. I only had the button that still functioned, but not swiping. I charged it fully, reset it a million and 1 times and then did a hard factory reset.

Thennnnn.... This happened the next day (checkout the picture). So looks like that was the versa's way of saying I'm dead and gone. While with customer care, they provided me with a discount for a new unit since mine was out of warranty.

 

Hope my post doesn't put anyone down. 

20221029_152452.jpg

 

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