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Versa 3 screen won't swipe

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‎04-18-2023 04:47 - last edited on ‎04-21-2023 04:58 by Fitbit Moderator

‎04-18-2023 04:47 - last edited on ‎04-21-2023 04:58 by Fitbit Moderator

My watch is not swiping. I have tried rebooting multiple times and still does not swipe. What other suggestions to help fix this.

 

 

Moderator Edit: Clarified subject

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‎04-18-2023 08:19 - last edited on ‎07-24-2024 16:25 by Fitbit Moderator

‎04-18-2023 08:19 - last edited on ‎07-24-2024 16:25 by Fitbit Moderator

Hi @Vsilva84 - often weird behaviour can be result of damage to the watch or the firmware. There remains the option to factory reset, but best to chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support for help with that.

It is always a good idea to note the names of any clock or apps you use in the Fitbit App Gallery tile, for installing later.

Author | ch, passion for improvement.

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‎04-19-2023 05:59

‎04-19-2023 05:59

What watch do you have @Vsilva84 

Have you tried a restart and cleaning the screen? 

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‎04-21-2023 05:00 - edited ‎12-06-2023 04:15

In response to Rich_Laue

‎04-21-2023 05:00 - edited ‎12-06-2023 04:15

Hi there, @Vsilva84. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. @Guy_ @Rich_Laue Thank you so much for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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