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Versa 3 showing error messages

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‎01-06-2022 23:22 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

‎01-06-2022 23:22 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

What is this function?

 

Ordered new Fitbit due to problems with old Versa 3. 

Only 2 weeks on and this morning got message on watch screen again about an error and option to start core dump. What is this? When I spoke to fitbit help they didnt explain!

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-07-2022 03:54

‎01-07-2022 03:54

Hi there, @Thesuisse. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

 

To better assist you, would you mind sharing with me the exact message you're receiving on your Versa 3 so I can go from there? Does it appear when you swipe left, up, down? 

 

In the meantime, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎01-07-2022 04:03

‎01-07-2022 04:03

@Thesuisse   The Sense and the Versa 3 have an app called FWdebug.  You will find it on your Versa 3 by swiping to the left and the icon looks like a bug.  If your Versa 3 resets, this app automatically notifies you by showing you the screen you describe.  Sending a coredump enables extra debugging and bug reporting features.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎01-07-2022 08:54

In response to LZeeW

‎01-07-2022 08:54

Thanks, this happened to old versa 3 and it gradually lost apps/ functionality.This one just 3 weeks old and it's happened sgain. Exercise app won't work so very frustrating. I can believability had 2 versas with this issue. I have rebooted, no improvement. I sent old one back and took 3 weeks to receive replacement which clearly has exactly the same problem. Very annoyed, okeass advise asapSent from my Galaxy
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