Versa 3 sleep tracking issues

[frenz1]

Started having this issue two weeks ago. My versa 3 will not give me a sleep score despite me trying all the recommendations i.e. wearing it properly, having it charged, not starting sleep manually, logging out and clearing app cache, resetting versa 3. I have also verified that it is recording heart rate data 24/7.

One of the main reasons I open the Fitbit app each day is to check my sleep score. I've also seen many similar issues with other users on here, Fitbit needs to look into this.

[Guy_]

Hi @frenz1 - if you have the V4 new Fitbit App installed there are issues that need to be resolved that weren't present in the previous version.

See posts in  "The redesigned Fitbit app is rolling out!" topic in the appropriate iOS or Android app forums along with the other unhappy users where you will see more fully the issues.