Versa 3 stopped charging

[Hullfc01]

My versa 3 has stopped charging the Fitbit icon comes up but then does not charge.

Moderator Edit: Clarified subject

[AimeeStar]

The same happened to me this weekend. I left it on the charger for 2 days and it was at 100% this morning. But now it's already drained to <30% in about 9 hours.  I tried turning off notifications and voice to see if it helps. I noticed that the side button doesn't turn off the screen anymore, so I wonder if that is part of the problem. Fwiw, I've had this watch since December 2022, so it's less than 2 years old. 

[MarreFitbit · Accepted solution]

Hi there, @Hullfc01. Welcome on board. Thanks for the details provided in your post, I will do my best to help you! 

Keep in mind that a Fitbit might not seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely).  I would suggest putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 3. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging? 

@AimeeStar Welcome on board! Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Versa 3 is still draining. I understand your concern as your Fitbit device is less than 2 years old.

As a first approach, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).

Using features such as always-on display and GPS require more frequent charging. If you turn on the always-on display, your Versa 3 will have a battery life of up to 2 days and if you also use built-in GPS continuously it'll have a battery life of up to 12 hours. For more information, see Can I extend my Fitbit device's battery life?