09-14-2023
02:52
- last edited on
09-15-2023
05:46
by
MarreFitbit
09-14-2023
02:52
- last edited on
09-15-2023
05:46
by
MarreFitbit
My Versa 3 is no longer syncing with my Android Samsung Galaxy S21 phone.
It doesn't track my steps nor my sleep.
When I force sync it displays :red_circle: with ! inside but
Moderator Edit: Clarified subject
09-14-2023 03:18
09-14-2023 03:18
Welcome to the Fitbit community, @DorieP!
Sad to hear that you're having issues syncing your Versa 3.
As a first approach I'd suggest trying if restarting your device will solve this problem. To do so please hold it's button for around 10 seconds until you'll see the Fitbit logo on it's display.
If that won't work for you please follow this troubleshooting guide to hopefully get things fixed:
Why won't my Fitbit device sync?
I'll keep my fingers crossed.
09-14-2023 17:19 - edited 09-14-2023 17:24
09-14-2023 17:19 - edited 09-14-2023 17:24
I unknowingly added a secondary default screen which is black with white text displaying the time, battery level, date, steps and zone mins.
How do I remove this secondary screen?
I prefer the clock face screen. When it goes inactive the screen is entirely black, not lit up.
The secondary black screen just fades when inactive. So it's still lit up at night when I'm trying to go to sleep.
Thank you!
09-14-2023 17:25
09-14-2023 17:25
Resolved! Thanks for your help!
09-15-2023 03:47
09-15-2023 03:47
You're welcome, @DorieP!
If you have any further questions, don't hesitate to come back. We're always here to help.