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Versa 3 stopped syncing with the Fitbit app

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‎11-07-2022 23:32 - last edited on ‎12-18-2022 17:01 by Fitbit Moderator

‎11-07-2022 23:32 - last edited on ‎12-18-2022 17:01 by Fitbit Moderator

I recently updated the firmware for my versa 3. The watch now refuses to link with the app. I've tried all the suggestions I've found online - toggling Bluetooth on and off, reinstalling the app, restarting the phone and watch, etc. Nothing works. Now stuck with a watch I bought to do specific things like receive messages while on the go and it doesn't do any of them. Can anyone help??? Thanks. 

 

Moderator Edit: Clarified subject

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‎11-08-2022 03:03 - edited ‎03-08-2024 07:46

‎11-08-2022 03:03 - edited ‎03-08-2024 07:46

Hi there, @Hazel1903. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

In addition to the steps you've tried so far, please follow the steps below in the order listed (even if some of them you've tried already):

1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 3.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 3.


If the issue persists, please see Why can't I set up my Fitbit device? and/or Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-08-2022 03:03 - edited ‎03-08-2024 07:46

‎11-08-2022 03:03 - edited ‎03-08-2024 07:46

Hi there, @Hazel1903. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

In addition to the steps you've tried so far, please follow the steps below in the order listed (even if some of them you've tried already):

1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 3.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 3.


If the issue persists, please see Why can't I set up my Fitbit device? and/or Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer