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Versa 3 stopped syncing

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‎09-05-2023 17:18 - last edited on ‎09-06-2023 05:39 by Fitbit Moderator

‎09-05-2023 17:18 - last edited on ‎09-06-2023 05:39 by Fitbit Moderator

My Versa 3 usually synchronize with the app on my Galaxy Samsung without doing nothing. But every week, it stops and I have to synchronized it manually. Any idea why this is happening? I've started to have problem about a month ago.

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-05-2023 20:25

‎09-05-2023 20:25

Hi @Jolaro - this may be a phone/tablet related issue. Try refreshing everything with the following procedure.

Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on, to avoid the watch connecting to another device.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

Author | ch, passion for improvement.

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‎09-06-2023 05:42

In response to Guy_

‎09-06-2023 05:42

Hello there, @Jolaro. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

If you continue having syncing difficulties after following @Guy_'s tips and recommendations, please try the following:

  • Unpair your Versa 3 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 3.
  • If there is no connection, restart your Versa 3.
  • Once your Versa 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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‎09-19-2023 15:57

In response to Guy_

‎09-19-2023 15:57

I have done it and I still gave my versa disconnected from my phone every 4-5 days.

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