Versa 3 stopped working after the update

[Essexmum]

Hi, I updated my Versa 3 and since then nothing works properly. It is not showing steps etc. The time is the only thing that works

Moderator Edit: Clarified subject

[Verachipmunk13]

The update this morning also wrecked my Versa 3, but it doesn’t even show the time. Just the Fitbit logo. It is now unable to pair with my phone. 

[MarreFitbit · Accepted solution]

Hi there, @Essexmum. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As a first approach, please check if your Versa 3 is not set on "Always-On" as this feature will only show you the time on the main screen all the time, unless you press the button of your watch to see other features and stats. If Always-On is enabled, to exit this mode, turn your wrist toward you, press the button, or double-tap the display. For more information, see How do I see the time on my Fitbit device?

If the above doesn't work, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

@Verachipmunk13 Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Fitbit device. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.