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Versa 3 stopped working

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‎09-30-2022 14:40 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

‎09-30-2022 14:40 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

My versa 3 has suddenly stopped working. Screen has gone black and no lights done an update 2 days ago and wondering if this caused the problem or not?

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4 REPLIES 4

‎09-30-2022 17:19

‎09-30-2022 17:19

Mine too.  Repeated chats with support advised me to replace.  

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‎10-01-2022 03:56 - edited ‎10-01-2022 04:05

‎10-01-2022 03:56 - edited ‎10-01-2022 04:05

Mine also stopped working yesterday - not even 1 year old. I have a clock but will not sync or show steps or sleep.

 

UPDATE: I re-booted both my phone and my fitbit. After a few minutes it started syncing and gave me new statistics - when I did this yesterday, nothing happened. 

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‎10-01-2022 04:07

‎10-01-2022 04:07

Me to. Screen clock black. When i swipe de button appear but not open and not synchronize.

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‎10-01-2022 04:20

‎10-01-2022 04:20

I find a solution. A push de button for 10 secondes the logo fitbit appears and restart the clock. 

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