help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-01-2023 08:08 - last edited on ‎10-02-2023 06:30 by Fitbit Moderator

‎10-01-2023 08:08 - last edited on ‎10-02-2023 06:30 by Fitbit Moderator

I have a versa 3 I purchased from Amazon in April, it has since quit working at all. How do I send it in for warranty work?



Moderator Edit: Clarified subject

Best Answer
Labels:
2 REPLIES 2

‎10-01-2023 09:20

‎10-01-2023 09:20

Hello @Toadman56 and welcome to the Community.  Amazon is an authorized retailer.  BUT, Amazon is a marketplace site.  More than half of the items are sold by third party vendors.  Your Versa 3 has a warranty with Fitbit if it was Shipped and Sold by Amazon.  Please review your purchase history to see who sold you your Versa 3.  If your Versa 3 was Shipped and Sold by Amazon, then contact Support for a warranty claim.  If your Versa 3 was sold by a third party vendor, did you buy an extended warranty?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎10-01-2023 10:17

In response to LZeeW

‎10-01-2023 10:17

I did not get an extended.....and yes it is a third party vendor, I have an e-mail into him now.

 

Best Answer