Versa 3 stuck on Fitbit Logo

[KatG93]

My new versa 3 (bought 2 months ago) is stuck in a restart loop. It had been working fine, was fully charged in the morning then a few hours later was showing the fitbit logo, then a while line would flash as the logo disappeared and the screen goes black, then it vibrates again and repeats every 10 seconds until the battery goes flat. 

To troubleshoot I've tried holding the power button down to do a hard reset but the loop just continues. 

I've let the battery run down and then charged it up, as soon as the charger connects the loop starts again.

I've tried doing a hard reset with the charger attached too.

My app can't sync to the fitbit at all. And from the last sync it says its fully up to date so not behind on any updates.

So frustrating as I can't even turn it off to stop the constant vibrating, I just have to let it run down by itself.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @KatG93. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and services.

If you haven't done so yet, please try the following steps:

• Remove your Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps.

[SunsetRunner]

I am having the same issue with my new Versa 3: the continual loop of vibrating and displaying the Fitbit logo. I contacted Fitbit Customer Service twice since my Versa 3 became non-responsive in this horrible loop and, after not hearing back about my replacement Versa 3, today I carefully followed the instructions MarreFitbit provided to @KatG93 for this issue and all those steps posted by MarreFitbit made NO difference. My Versa 3 cannot connect to my phone app or my laptop; my Versa 3 can only vibrate and display the Fitbit logo every 8-9 seconds. 

I am very upset with Fitbit Customer Service. I have two separate chat sessions with Fitbit agents about my Versa 3 issue and both agents assured me that a Versa 3 replacement will be sent and that I will receive an email with further instructions. After filling out the Fitbit replacement form, I received an email from Fitbit on Monday, May 3, 2021 with the following subject line:

Replacement request received [#XXX67481]

and the following in the body of the email from Fitbit:

Thanks for requesting your replacement.

We’ll send you an update shortly. In the meantime, just reply to this email if you have any questions.

No update email from Fitbit arrived on May 3, May 4 or May 5 so I responded to the May 3 Fitbit email on May 5 and I asked about a timeline for my Versa 3 replacement. No response whatsoever from Fitbit. Today is May 8. 

I contacted Fitbit Customer Service again last night, May 7, and I was assured that a replacement device will be sent. The Fitbit Customer Service agent said that my case was being sent to Fitbit higher level support. That was almost 24 hours ago and I have heard nothing, nada, zero, zilch from Fitbit!

I have owned Fitbit devices since 2009 and I have always been satisfied with Fitbit Customer Service and communication from Fitbit. What's going on? I am becoming very frustrated. I bought a brand new Fitbit Versa on Mar 2, 2021 and it failed two months later! And it feels like I am getting the runaround. The troubleshoot/fix on this forum does not work. The device is useless and I have not had a Fitbit for six days with absolutely no information about when I will receive the replacement device!!

Do I call my credit card and ask for their help and/or dispute the purchase with my credit card? Do I go to the internet and social media and share the details about how poorly Fitbit Customer Service is handling this situation and their total lack of communication, lack of caring and lack of follow-through? 

Thanks for your thoughts!

[KatG93]

Thanks for your reply, however I think you've completely misunderstood the problem. 

The issue isn't that the app won't connect.

The issue is the the fitbit device itself is stuck in a loop of trying to restart itself so your advice is essentially useless for the situation.

I have contacted the help team via twitter who have started a case for me to look into the malfunction of my device and hopefully fix or arrange a replacement.

[KatG93 · Accepted solution]

That must be so frustrating for you!

I sent a direct message via twitter to fitbitsupport. They sent me the replacement form and I have recieved all the emails you mention but then almost immediately recieved an order confirmation with tracking details for a replacement which will be delivered in 5-7 working days.

I'm not sure what you should do, but on twitter they have replied to everything very promptly so may be worth trying to go through them.

Good luck! 

[Duc916]

Last September my Versa 2 failed and I would've lost a entire month of training had I waited on the replacement to arrive.  I switched watch brands due to that fact.  I do miss the Fitbit Community but because of the warranty replacement process I immediately sold the replacement as I had to move on by that time.

[Mandaaaalifts]

This doesn't work.

[Spelunker2]

This is not an answer. This doesn't work.

[Ryleecobb2]

I've tried all this and it's still not getting off the logo screen what do I do now.

[Maggie2021]

My Versa 3 is stuck on the logo.  I've had it for a little over 1.5 years.  I've tried all the above instructions to no avail.  I started a chat session a few days ago and they never got back to me, just stopped responding. This morning, I Pressed the button and it vibrated twice, logo flashed a red light  on the back and now it's stuck on the logo again. This is my third Fitbit device. 

[LeftTurnInAbq]

Just happened to me as well. When I went into the app it said that there was a tracker software update and I'm wondering if that somehow bricked the Fitbit. One minute it was working, then then next time I tried to look at it all I had was the logo. The instructions above do nothing.

[AZPeep]

Same thing happened to me. Have the same notice that there was a software update and all I have is the logo. The suggestions above don't do anything. 

[Nurse_rachit]

Hope you've found a solution, but if not I will post my solution here for future users. 

My logo was stuck for days, and I tried the steps for rebooting I had seen on other chats but they never seemed to work, and the logo reappeared. 

I got in touch with Fitbit chat, who were SUPER helpful, and solved it for me quickly after trying a few things. 

I am going to list the steps for factory reset here for others: 

Please Note: THIS WILL GET RID OF ANY DATA ON THE WATCH

- Do NOT plug the versa in (but make sure there is some charge on it). 

- Hold the button for 8 seconds, screen will go off. Keep holding.

- After it turns off, you will feel a short vibration. Release the button and immediately press and hold again. 

- Wait until the blue logo appears again, then immediately release and press and hold again until you feel a vibration. Then release. 

It is now factory reset. 

Mine came up with a red cross after this, asking for sync. I did that and then it worked again (: 

Hope this helps. 

[arribajuan]

I have the same problem now, Versa3, 1.5 years old.

• Tried to start an exercise and it could not start (just returned to the same screen)
• Turned it off (settings / turn off ... )
• Turned back on, and it got stuck on a boot loop (logo, blank screen, vibration, logo ... )

Reboot did not help.

Support suggested to do a factory reset ... here are the steps

• Don’t plug the Fitbit device into the charging cable.
• Press and hold the button for about 8 seconds until the screen turns off.
  • After the screen turns off, they’ll feel a short vibration:
• When you feel the vibration, release the button and immediately press and hold the button again.
  • Wait until the blue logo appears, then disappears: Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
  • After you feel the vibration, release the button.
• This vibration indicates you started the factory reset.
• After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator.
  

It is VERY tricky to do the steps correctly, so try several times (I got it on my fourth try)

At this point I got a big red X saying that data was not deleted or something like that... I reset the versa3 (just hold the button until it reboots).

I left it charging a little bit and I went to the app in my phone and started the setup. It took a bit of time to detect the watch but it worked.

UPDATE ... well as I read the answer from nurse_rachit, it is the same process 🙂 so its good to see that it does work.

[Maggie2021]

I completed all steps for factory reset, still stuck in reboot loop.
Started a chat with a Fitbit rep. They stopped responding so I gave up and
got a Sense. I tossed my Versa 3 in a drawer. Maybe I'll try it again
someday.

[SunsetRunner]

I think your Fitbit is toast.

Fitbit has a nice user interface and app and these attributes do not make
up for their products that seem to be designed to fail within 2 years. The
Versa 3 that I purchased in Mar '21 after my previous 13-month old Versa 3
bricked (was stuck on the logo) is now not holding a charge and it is close
to dying/bricking.

19 months is the longest time any of my Fitbit devices have lasted. I am
finished with Fitbit devices

[SunsetRunner]

I purchased a FItbit Versa 3 about 11 months ago. I enjoyed it when it worked. This thing has gotten stuck in and endless boot loop 3 times in the 11 months i had it. The first 2 times it was able to be recovered by completely draining the battery and resetting the firmware (the fix arribajuan suggested). The 3rd time was unrecoverable. So now this thing is an expensive piece of waste and disappointment. As said by others, Fitbit will not honor the warranty. Avoid Fitbit at all cost, not a good company to do business with.

[Weatherbee99]

Hi all,

I had the same problem with my Versa 3 first saying it was at 0% when it had been on charger for days...then it switched to the logo flash loop.

I tried to reset (as described above) many times with no success. Then I did the same reset while holding down both sides of the fitbit, and voila...like magic, it worked! I still had to fool around with getting set back up by restarting my phone and everything, but at least it's working, and not still stuck on the loop. Just wanted to put it out there in case it might help anyone else. Good luck. 

[hkarclark]

These steps do not work. I've gone through these steps multiple times. I've also tried the youtube suggestions without success.

[SunsetRunner]

Thank you! This was helpful! Now my watch is back working.