Versa 3 stuck on Fitbit Logo

[ctabb18]

The device was working as of 5pm today, but now it just shows that startup emblem.  I noticed that all data for the day is also lost.  I've tried restarting multiple times with no success.  I also set it to charge, as I initially thought the battery died.  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @ctabb18. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

Please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed (or making sure you've done them as instructed):

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.
  
  

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?