Versa 3 stuck on Fitbit Logo

[Steve1891]

 The fitbit shows this sceam and go of evry 30 seconds if i'm loading it.

If i stop the loading it, it stay black.

Wath can it be?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Steve1891. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3 and the photo attached. 

Please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.
  
  

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?