Versa 3 stuck on Fitbit Logo

[nada.baroody]

Hello, my versa 3 is not connecting to bluetooth and it keeps showing the fitbit logo on screen, i tried all the steps mentioned in other discussions, but it still won’t work 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @nada.baroody. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Before considering other options, please confirm if you've followed the steps below in the order listed:

• Remove your Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[nada.baroody]

Hello again, 

I got this fitbit versa 3 from the usa and it was a gift for my dad in lebanon. Since it is not working and cannot sync with his iphone and is always showing the fitbit icon, i took it to the fitbit agent here (Beytech) who informed me that nothing can be done and it should be exchanged. However, since it was not bought from them, i cannot exchange it there, it should be exchanged in the usa. Is there anything that can be done?

Thanks 

[MarreFitbit]

@nada.baroody Thanks for the details shared in your previous post. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[nada.baroody]

Hello again,
I got this fitbit versa 3 from the usa and it was a gift for my dad in
lebanon. Since it is not working and cannot sync with his iphone and is
always showing the fitbit icon, i took it to the fitbit agent here
(Beytech) who informed me that nothing can be done and it should be
exchanged. However, since it was not bought from them, i cannot exchange it
there, it should be exchanged in the usa. Is there anything that can be
done?
Thanks
--
Nada Baroody Faris

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