Versa 3 stuck on Fitbit Logo

[ErinTee614]

My 4 month old Versa 3 started acting funny yesterday. It was stuck on the reboot screen with the Fitbit logo for HOURS! I put it on the charger, Uninstalled and re-installed it twice through the app, along with reboots. Earlier today I could not swipe left or right, now it is completely dead and even connecting to the charger does not get it to respond. I have tried calling the help center and keep getting disconnected before I even get to representative. Please help!

Moderator Edit: Clarified subject

[Julia_G]

Hi, @ErinTee614 , welcome to the forums!  Have you tried the chat function for Customer Support?  You can see the different ways of contacting Customer Support here .

Good luck!  Let us know how it goes.

[Aoib]

Hi Erin,

Mine started doing the exact same thing yesterday. I have it exactly 12 months. Have you got this issue resolved? 

Aoibhin 

[MarreFitbit · Accepted solution]

Hello there, @ErinTee614 @Aoib. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand how you must be feeling. @Julia_G Thanks for sharing our other support channels!

I've seen you both managed to get in touch with our Support Team after posting here. If you have any questions regarding the outcome of your case, please feel free to contact our team back. 

Have a good day. 

[Elliegirl65]

My versa 3 is doing this too. Stuck on Fitbit logo.  We’re you able to resolve it?  Mine is 5 months old. 

[ErinTee614]

I was able to get a replacement by going through the customer service, but I had to do it through the live chat feature.

I had to use the live chat feature in the customer support section to get a full replacement.  There seem to be a lot of people having this same issue all at the same time.  Mine bit the dust on Friday for good.  I do not know how long it will take for my replacement to arrive.  

Moderator Edit: Merged posts

[KingaM]

Hi, I had the same problem and I was chatting with customer service. They sent me an email with return label. I am not sure if I should send my watch to them. Did you send your back? Did they send you a new one?

[ReenieFL]

same here!

[KingaM]

What did you do?

[ReenieFL]

I followed the suggestion somebody had to get on chat. There they made
me clean the charging device with rubbing alcohol and wash and clean the
back of the watch then try to charge it. But they did give me a case
number. After I did all that it still didn't charge or come back to life
and they offered a free replacement of same device or 50% off on a
different device. So I took the offer of a free replacement. Hope that
lasts more than 5 months at $181 a pop I can't afford to keep buying
their products... I had an inspire model before that lasted almost two
years when it suddenly died.