Versa 3 stuck on Fitbit Logo

[MoMo2611]

I have had my Fitbit Versa 3 for about a year and for the last few months it has stopped working. The screen remains frozen on the Fitbit logo and after an hour or so it changes to 0% battery even though it's been fully charged. I've tried restarting and nothing changes. When I go to charge it it just changes from the 0% battery sign to the Fitbit logo sign.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MoMo2611. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done, please try the following so you can pass the Fitbit logo:

• Remove your Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps. 

[MoMo2611]

This did not work, it’s still frozen with the fitbit logo on the screen.

Sent from my iPhone

[MarreFitbit]

@MoMo2611 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[DGB1970]

FYI: I'm having the same issue, but I purchased mine on March 12, 2022 and on April 26 I rebooted because the time was off when I woke the screen. After rebooting, it has been stuck on the logo for the past three weeks. I have perused every forum and tried everything, but no luck. I guess I will have to call support. Hopefully that can do something for me, since I just spent $175 for an item that lasted 6 weeks. But looking at the forums, it seems that it is very difficult to get a replacement from FitBit. 

[MoMo2611]

So annoying! Try contacting them via the twitter option. They offered me a replacement.

Sent from my iPhone

[Laurencar]

Had the exact same issue, it didn't even last 2 weeks before it did this.. 

Been sat doing nothing for ages now nothing works to get it back on