Versa 3 stuck on Fitbit Logo

[AlliLoch]

I’ve been using my Fitbit Versa 3 for a couple months and today the screen is acting strange. It wouldn’t show the clock but I could get to my apps and widgets. But now it’s only showing me the Fitbit graphic (the diamond shaped made out of dots). I’ve looked through the Manuel and other resources and can’t find anything about this problem. Anyone have this happen to them or know what I could do? 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @AlliLoch 

I think what you are describing is the Fitbit Logo. I’d try restarting your Versa 3 to see if that resolves the issue. You will not lose any of your data doing a restart. Just place your Charge 3 in the charger then press down the side button on the tracker until a smiley face appears then release the button. You should feel the Charge 3 vibrate indicting it has restarted. 
😃Let me know if this fixes the issue 

[MarreFitbit]

Hi there, @AlliLoch. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. @SunsetRunner Thank you for helping out!

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[SunsetRunner]

I also have the fitbit logo that won't go away on my versa 3.  I have tried to reset it,  turned off Bluetooth,  uninstalled fitbit app,  turned my phone off for over 2 minutes and  then reinstalled the fitbit app,  turned Bluetooth back on and tried to setup the versa 3.  No  good, reset it again and it still shows the logo.   So now what can be done? I use my versa for work as a Nurse. 

[SunsetRunner]

Hello @SunsetRunner 

This must be frustrating for you and I can certainly understand it. I’d be frustrated as well especially since you use your Versa 3 at work as a nurse as well (If no one has mentioned it lately bless you for all the care you give to others) 

Unfortunately since all your troubleshooting attempts did not fix the issue I’d call Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US. I find calling them directly or live chat as they best way to reach them. I’m hoping they have a solution and can get you up and running again. If you do indeed get a solution from them please come back and share as it can possibly help others. 

[MarreFitbit]

@SunsetRunner Welcome on board. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[SunsetRunner]

This is the response I received. 

We’re glad to assist you with regards to your Versa 3. Thank you for troubleshooting with us. 

After reviewing your account, we see that your device has already passed the Fitbit’s limited warranty, and therefore isn’t eligible for replacement. For more information about our warranty policy, visit www.fitbit.com/returns.

We want to keep you in the Fitbit family and work toward your goals. Please accept a discount toward the purchase of a new device on fitbit.com.

You'll receive a separate email message with more details about how to take advantage of your discount.

You can take advantage of the following benefits if you purchased the tracker directly from our Fitbit store:

• 35% discount towards selected Fitbit devices
• Money back guarantee within 45 days from the date of purchase
• A new Fitbit device with a new warranty cycle

We hope this gets you back on track. If you need any assistance with your device or service, visit help.fitbit.com for more tips.

Sincerely,

Cymon O and the Fitbit Team

Its a to bad,  so sad. Buy another 

[MarreFitbit · Accepted solution]

@SunsetRunner Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

Thanks for your understanding.