Versa 3 stuck on Fitbit Logo

[GemmaoG16]

Versa 3 issue - the watch is less than 3 months old and acting strange:

The logo is flashing on screen every 10 - 30 secs with a short vibration each time. 

1)Cannot access the watch's functions

2) Cannot do a reset (hold side button until the logo comes up)

3) turned off Bluetooth on phone to disconnect the watch (just in case that helped) 

4) nothing on the topics page described my issue

Any advice would be great. 

Moderator Edit: Clarified subject

[Julia_G]

Hi, @GemmaoG16 , it definitely sounds like your Versa needs a hard reset.  If you cannot access the settings menu then you will need to do it by holding the left “button”.  That may take some patience, but I would say just press and keep holding even if nothing seems to happen.  It really should eventually reset.

If a really long hold of the button (say 30secs) doesn’t do it, then you need to get in touch with Fitbit Customer Support on Contact.Fitbit.com and they will talk you through the next steps.

Good luck, and let us know how it goes.  Welcome to the forums!

[MarreFitbit · Accepted solution]

Hi there, @GemmaoG16. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, please try the following steps:

• Remove your Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If none of the above works, please follow @Julia_G's advice as the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.