Versa 3 stuck on Fitbit Logo

[Terje42]

My versa 3 does not boot/start. When i start to load the battery, the fitbit-symbol show up, but it never goes away. I have tried to push the nitten right side for 10 seconds but it wont help. What to do? The fitbit-symbol has been on the display over the night for several hours. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Terje42. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

See you around. 

[Rachelfitbiy]

I call it the Fitbit symbol of death! This is my fourth Fitbit that has done this suddenly, and all have been less than a year after I got them. So so frustrating.

[MarreFitbit]

Hi there, @Rachelfitbiy. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Fitbit devices. I understand how frustrating this can be. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.
  
  

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[Rachelfitbiy]

Hi Maree, that worked a bit for a couple hours (but I could not swipe any
direction or log exercise etc) but now it is the symbol again and it keeps
vibrating every 10 seconds or so which I’m guessing will use a lot of
battery. --
Rachel Hill
Consultant Pharmacist
BSc(Chem)/BTeach MPharm AACPA GradCertDiabEdM

[the0]

I've had this happen to me a couple times before, I think this means that the watch is boot-looping. Always managed to get out of it every time it happened though...