Versa 3 stuck on Fitbit Logo

[Weegt]

I tried to install a new clock on my Versa 3 and the installation failed. I then tried to go back to the standard screen and that failed. I'm now left with a blank screen except after a hard reboot when the Fitbit logo briefly appears. All communications seem to be going on in the background between my Android phone and the Versa 3.

I've tried removing and reinstalling the Android Fitbit app but it asks me for the 4 digit code displayed on the Versa screen but of course the display is blank.

I would like to do a Factory reset to see if it'll correct the problem but it appears the only way to do this is by using the display that is now blank!

This is the second time in 6 months I've had a serious problem with my Versa 3 (bluetooth connection is frequently a problem) and the device is a joke - one of the worst "smart" devices I've ever owned

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Weegt. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connected to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[Weegt]

Thanks for your prompt reply,

Unfortunately your suggestion didn't work - the app searches for the Versa 3, finds it and asks for the 4 digit code on the Versa 3's screen (Versa 3 vibrates briefly at the same time) but the screen is still blank and I cannot go any further.

All the Versa 3 can do is show the Fitbit logo for a few seconds after boot and vibrate every so often, no other screen activity

My phone cannot see the Versa 3 as a Bluetooth device - I've tried to manually search for it

Get Outlook for Android<>

[MarreFitbit]

@Weegt I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.