06-07-2022
09:03
- last edited on
12-18-2022
17:58
by
MatthewFitbit
06-07-2022
09:03
- last edited on
12-18-2022
17:58
by
MatthewFitbit
I purchased a Versa 3, six months ago. The fitbit logo is only thing that is displayed. I have tried all the below
1. Factory reset
2. Unpairing
3. Uninstalling the app.
I am using an android phone. Nothing seems to be working with this device. What is best way to get tech support?
Moderator Edit: Clarified subject
06-07-2022
21:45
- last edited on
09-06-2024
12:41
by
MarreFitbit
06-07-2022
21:45
- last edited on
09-06-2024
12:41
by
MarreFitbit
Hi @MPaddy - firstly with the watch charging and near a WiFi source try " + Set up a Device" in the app.
A factory reset watch is in the same state as when you got it.
You can contact support from the app, click profile photo, Help & support, Contact Customer support.
Author | ch, passion for improvement.
06-09-2022 08:33 - edited 12-17-2023 04:36
06-09-2022 08:33 - edited 12-17-2023 04:36
Hello there, @MPaddy. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from.
I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any further questions or concerns regarding the outcome of your case, please feel free to contact our team back.
@Guy_ Thanks for your help!
See you around.
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06-09-2022 12:42
06-09-2022 12:42
did it just happend today? about 7 hours ago?
you have fit bit logo but, does it go black screen?
button vibrates watch but the screen is only black?