help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 stuck on Fitbit Logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-07-2022 09:03 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

‎06-07-2022 09:03 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

I purchased a Versa 3,  six months ago. The  fitbit logo is only thing that is displayed. I have tried all the below

1. Factory reset

2. Unpairing

3. Uninstalling the app.

 

I am using an android phone. Nothing seems to be working with this device. What is best way to get tech support?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎06-07-2022 21:45 - last edited on ‎09-06-2024 12:41 by Fitbit Moderator

‎06-07-2022 21:45 - last edited on ‎09-06-2024 12:41 by Fitbit Moderator

Hi @MPaddy  - firstly with the watch charging and near a WiFi source try " + Set up a Device" in the app. 

A factory reset watch is in the same state as when you got it.

You can contact support from the app, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

Best Answer

‎06-09-2022 08:33 - edited ‎12-17-2023 04:36

In response to Guy_

‎06-09-2022 08:33 - edited ‎12-17-2023 04:36

Hello there, @MPaddy. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any further questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

@Guy_ Thanks for your help!

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎06-09-2022 12:42

‎06-09-2022 12:42

did it just happend today?  about 7 hours ago?

 

you have fit bit logo but, does it go black screen?  

 

button vibrates watch but the screen is only black?

Best Answer