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Versa 3 stuck on Fitbit Logo

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I purchased a Versa 3,  six months ago. The  fitbit logo is only thing that is displayed. I have tried all the below

1. Factory reset

2. Unpairing

3. Uninstalling the app.

 

I am using an android phone. Nothing seems to be working with this device. What is best way to get tech support?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

Hi @MPaddy  - firstly with the watch charging and near a WiFi source try " + Set up a Device" in the app. 

A factory reset watch is in the same state as when you got it.

You can contact support from the app, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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Hello there, @MPaddy. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any further questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

@Guy_ Thanks for your help!

See you around. 

Maria | Community Moderator, Fitbit


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did it just happend today?  about 7 hours ago?

 

you have fit bit logo but, does it go black screen?  

 

button vibrates watch but the screen is only black?

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