Versa 3 stuck on Fitbit Logo

[LyBu]

The logo keeps on flashing. I already tried to hold side button for 30 secs, press back bottom button... nothing works!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @LyBu. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[LyBu]

I already tried all these steps but still can't restart Versa3. Now Fibit app can't connect to Versa device due to device not start!

[MarreFitbit]

@LyBu I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[LyBu]

I chat with support and end up that Fitbit has to replace new one for me! Waiting for the replaced one.

[MarreFitbit]

@LyBu Thanks for the update! I'm glad to hear that our Support Team was able to help!

If you have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.